Russell vs The Competition
major difference between JL Russell and other agencies is that we have
the infrastructure and technology that allow us to recover more of
your money more effectively. Our collection staff has been trained to listen and determine
the reason for non-payment, so they can negotiate a plan and resolve
the debt short of litigation.
JLR is not a
Dunning Service. Through our experience we have found the best method
of resolving debts is through direct contact with the decision maker.
Our collection staff is trained to determine who is the
correct individual with whom to correspond and negotiates with that
person in order to get your debt
resolved. We use letters to reinforce conversations
and/or to advise your debtor that JLR is
representing your interest on the claims you submit.
goals are to maximize debt recovery while returning a professional
dialogue and to have your debt resolved within 90 days of placement.
Once your account
has been placed for collection:
account will be directed to a collector familiar with your industry.
accounts will have telephone contact attempted
calls are attempted until the responsible party is contacted or skip-racing
the responsible party is contacted, our goal is to maximize recovery
while retaining a professional dialog.
ultimate goal is to have your debt resolved within 90 days of
60 days, a manager will review any account without payment
arrangements to determine what actions need to take place to insure
the event the account cannot be resolved a supervisor will determine
if litigation should be recommended.