A Commercial Collection Agency

Our commitment to you,

our client, is to maintain the valuable relationship 

developed between your company and your customers.

Debt Recovery
Listing Form
Corporate Philosophy


Debt Recovery


JL Russell vs The Competition


  • The major difference between JL Russell and other agencies is that we have the infrastructure and technology that allow us to recover more of your money more effectively.  Our collection staff has been trained to listen and determine the reason for non-payment, so they can negotiate a plan and resolve the debt short of litigation.

  • JLR is not a Dunning Service. Through our experience we have found the best method of resolving debts is through direct contact with the decision maker.  Our collection staff is trained to determine who is the correct individual with whom to correspond and negotiates with that person in order to get your debt resolved.  We use letters to reinforce conversations and/or to advise your debtor that JLR is representing your interest on the claims you submit.  

  • Our goals are to maximize debt recovery while returning a professional dialogue and to have your debt resolved within 90 days of placement.



Once your account has been placed for collection:


  • Your account will be directed to a collector familiar with your industry.  

  • All accounts will have telephone contact attempted within 24 hours.

  • Collection calls are attempted until the responsible party is contacted or skip-racing is required.

  • Once the responsible party is contacted, our goal is to maximize recovery while retaining a professional dialog.

  • Our ultimate goal is to have your debt resolved within 90 days of placement.

  • After 60 days, a manager will review any account without payment arrangements to determine what actions need to take place to insure payment.

  • In the event the account cannot be resolved a supervisor will determine if litigation should be recommended.

8803 Brecksville Rd, Suite 7-212  |  Cleveland, Ohio 44141   |  P 800.531.3211  |  P 216.867.1200  |  F 440.230.9048 |  info@jlrussell.com

Copyrightę2000   JL Russell & Associates, Ltd. Revised 09/01/20